This Privacy Policy explains how juan357 collects, uses, stores, and protects the personal information of its players in compliance with Republic Act No. 10173, the Philippines' Data Privacy Act of 2012.
Our Privacy Commitments
These principles summarise our core data commitments. The full legal text in the sections below governs in all cases.
juan357 collects only the personal data that is necessary to operate your account, verify your identity, process payments, and comply with our regulatory obligations under PAGCOR and Philippine law.
Personal data held by juan357 is protected by SSL encryption in transit and industry-standard security controls at rest. Access to personal data is restricted to authorised personnel with a verified operational need.
juan357 does not sell, rent, or trade your personal information to third-party marketers or data brokers. Data shared with third parties is limited to service providers directly required to operate the Platform.
Under the Data Privacy Act, you have the right to access, correct, and request deletion of your personal data held by juan357. You also have the right to object to specific processing activities and to data portability.
juan357 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. When data is no longer needed, it is securely deleted or anonymised.
In the event of a data breach that poses a risk to your rights, juan357 will notify affected players and the National Privacy Commission (NPC) within the timeframes required under the Data Privacy Act.
juan357 ("juan357", "we", "us", "our") operates the online gaming platform accessible at juan357.co, providing casino games, sports betting, sabong livestream wagering, bingo, and related gaming services to players in the Philippines.
This Privacy Policy describes how juan357 collects, uses, discloses, stores, and protects the personal information of individuals who visit, register with, or use our Platform ("you", "your", "Player"). It is issued in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (the "DPA"), and its Implementing Rules and Regulations.
By registering an Account or using the juan357 Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should not use the Platform.
For the purposes of the Data Privacy Act of 2012, juan357 is the Personal Information Controller (PIC) responsible for the personal data collected and processed through the Platform.
As PIC, juan357 determines the purposes and means by which personal data is processed and is responsible for ensuring that all processing activities comply with the DPA, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).
juan357 has designated a Data Protection Officer (DPO) to oversee compliance with this Policy and data protection obligations generally. Contact details for the DPO are provided in Section 16 of this Policy.
juan357 collects the following categories of personal data from Players, depending on the nature of their interaction with the Platform:
juan357 does not intentionally collect sensitive personal information (as defined in Section 3(l) of the DPA) beyond what is strictly required for identity verification and regulatory compliance. Where collection of sensitive data is necessary, explicit consent will be sought in accordance with the DPA.
juan357 collects personal data through the following methods:
juan357 processes your personal data on the following legal bases under the Data Privacy Act of 2012:
juan357 uses personal data for the following purposes:
juan357 shares personal data only where necessary and with appropriate safeguards in place. We do not sell personal data. Data may be shared with the following categories of recipients:
All third-party service providers who act as Personal Information Processors are bound by data processing agreements that require them to implement appropriate technical and organisational security measures and to process data only on juan357's documented instructions.
juan357 uses cookies and similar tracking technologies on the Platform for the following purposes:
juan357 does not use third-party advertising cookies or cross-site tracking technologies that share your browsing behaviour with external advertising networks.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform, but may affect the availability of certain personalisation features.
juan357 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following retention guidelines apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to an identified or identifiable individual.
juan357 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we process. These include but are not limited to:
As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by juan357:
To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 16. juan357 will respond to verified rights requests within thirty (30) days of receipt. We may require identity verification before processing a rights request to prevent unauthorised disclosure.
Where a rights request conflicts with juan357's legal obligations — for example, a deletion request relating to data that must be retained under AML law — we will inform you of the conflict and the applicable legal basis for continued retention.
The juan357 Platform is strictly for individuals aged 21 years and above. juan357 does not knowingly collect personal data from individuals under the age of 21.
If juan357 becomes aware that personal data has been collected from an individual below the minimum age, that Account will be immediately closed and all personal data deleted or returned to a verified parent or guardian in accordance with the DPA and applicable minor protection regulations.
If you believe that a minor has registered an Account on juan357 or that their personal data has been collected without appropriate authorization, please contact us immediately at the details in Section 16.
juan357 may send promotional communications — including bonus offers, game announcements, and platform updates — to Players who have opted in to receive such communications at registration or subsequently through their Account settings.
The juan357 Platform integrates with third-party services — including game providers, payment processors, and identity verification services — that are necessary to deliver our products to Players in the Philippines.
Each third-party service operates under its own privacy policy and data processing terms. Where juan357 acts as a Personal Information Controller with respect to data processed by these services on our behalf, we maintain data processing agreements that require those services to comply with the DPA and apply appropriate security measures.
juan357 is not responsible for the privacy practices of third-party services to the extent that they act as independent Personal Information Controllers with their own direct relationships with you. We recommend reviewing the privacy policies of GCash, PayMaya, and any other payment services you use independently of the juan357 Platform.
juan357 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, we will notify registered Players via SMS or email prior to the changes taking effect.
The "Last Updated" date at the top of this Policy indicates the date of the most recent revision. Continuing to use the juan357 Platform after an updated Privacy Policy takes effect constitutes your acceptance of the revised Policy.
Previous versions of this Privacy Policy are available on request by contacting our Data Protection Officer using the details in Section 16.
For questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:
Data Protection Officer — juan357
Email: [email protected]
General Support: [email protected]
Live Chat: Available 24/7 through the Platform dashboard
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights under Republic Act No. 10173 have been violated. juan357 will co-operate fully with any NPC investigation relating to our data processing activities.
The NPC can be reached through its official channels as published on the National Privacy Commission's official government website. juan357 recommends contacting us directly first to resolve any concern before escalating to the NPC, as most issues can be resolved promptly by our DPO team.
Your personal data is protected under Philippine law and handled with genuine care. If you have questions about your privacy, our team is available 24/7 — or sign in to manage your data preferences directly.
Sign In to juan357